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When we receive computers returned by employees for offboarding or renewal, here's a look at our meticulous cleaning process for reassigning computers.
As a general rule, the manufacturer's website allows you to find the date a computer was put on the market, based on the serial number.
It is technically possible to enroll it in the MDM, in the same way as a work computer. However, the employee's consent is required.‍
Follow our checklist to solve the problem of slowness on your computer.
From the Fleet tab of the platform, you can perform different actions remotely. Here is a detail of these actions.
To enroll your PC or Mac in the Miradore MDM, follow the steps below.
To enroll a PC in the Intune MDM, follow the steps below.
To enroll your Mac in the Jamf MDM, follow the steps below.
The platform allows you to request a remote reset of a computer enrolled in the MDM, provided it is switched on, connected to the Internet, plugged into a power outlet, and the user session is unlocked.
For any support request on your equipment, please contact our IT experts from the platform chat.
To enroll your PC or Mac in the Workspace ONE MDM, follow the steps below.
If the computer requires repair prior to reconditioning, it will not be eligible for repurchase.
Make an external backup of your data and log out of your accounts and user sessions.
On the Orders page, you'll find details of the offboarding carried out.
To synchronize the Miradore MDM on your Windows PC, follow the steps below.
Computers supplied by Rzilient are now automatically tagged "Rzilient" on the Fleet page.
For all MDMs except Miradore, contact IT support to request a change of computer owner. For Miradore, reassignment is instantaneous.
On the Fleet page, a tag system lets you organize and classify your IT equipment.
Extensive use of Google Chrome is often the cause of slow computer performance. Here's how to remedy the situation.
MDM enrolment enables you to wipe a computer remotely. If the computer is not enrolled, it can of course be reset manually.
We invite you to contact our IT support to request the installation of the Office suite applications.
Go to the Fleet page to edit a device's information (keyboard language, RAM, storage, processor, etc.).
For any support request on your equipment, contact our IT support via the platform chat.
Installation may have failed if your computer already had an antivirus installed, as a single computer can only have one antivirus installed at a time.
We refurbished these computers in-house and replaced the keyboard with a set of AZERTY FR keys. There are three minor differences.
‍On the Employees page, select one or more employees and click on the "Invite" button. If the icon is grayed out, the employee has already activated his/her account.‍
For any support request, please contact our experts via the platform chat or by e-mail at it-support@rzilient.club.
If you wish to add a software to your computer, please make the request to our IT department from the platform chat.
Report the incident to rzilient IT support, who will provide you with a repair estimate and possibly a loaner computer if this is included in your subscription.
If the computer is on your premises and in your possession, skip the delivery details‍ step when you want to reassign it.