How do I contact rzilient support?
Use one of the two channels below to ensure that your request is redirected to the right team and that we can provide you with a response as quickly as possible, while tracing requests:
IT: MDM enrolment assistance, remote computer diagnostics...
Supply: coordination of repair of broken equipment, request for a loan computer if provided for in the subscription, information about an order or delivery, equipment, questions about the equipment catalog, leasing follow-up, resale, buyback & donation...
If you have any questions or need assistance, our experts can be reached at :
💬 Via chat on the platform
This opens an Intercom conversation, and you'll be notified by e-mail of our support responses.
✉️ By e-mail to it-support@rzilient.club
Any mail to this address automatically creates a ticket on our Intercom tool.
To view the requests sent to support, click on "Tickets" in the left side menu.
🔗 Click here for English version
The Customer Success team does not handle operational IT or logistics requests.
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We will respond as soon as possible - and will populate this help center to answer your frequently asked questions.