What is the procedure for repairing broken or malfunctioning equipment?
🎫 Report the incident to rzilient IT support
Contact us via the chat on the platform or by email at it-support@rzilient.club.
Please specify as much information as possible to qualify the nature of the repair: serial number of the equipment, description of the problem encountered and possibly a photo of the breakage.
📃 Rzilient provides you with a repairer's quote
Within a few days, you will receive an estimate of the repair cost from our repair partners. This is subject to a physical audit.
You receive the details via the ticket opened with support.
If you accept this quote, we coordinate the shipment for repair to the repair partner, usually via a Chronopost return slip in France or UPS in Europe. Once the equipment is received by the repairer, the repairer inspects the equipment and proceeds with the repair.
If necessary, the repairer will send you a corrected estimate after the physical audit subject to approval before proceeding with the repair.
📓🔗 Check out our repair guide which includes the different steps:
- Loan of equipment if included in your subscription
- Shipment of your defective equipment to a partner repairer
- The repairer's diagnosis to assess the cost of repair
- Acceptance or refusal of the repair estimate
- Receiving your equipment and returning it on loan
⚠️ If rzilient has loaned you equipment for the duration of the repair, you are required to return it within 5 days of receiving your equipment. Beyond this period, late penalties payable by your company will apply.