What is the procedure for repairing broken or malfunctioning equipment?
π« Report the incident to rzilient IT support
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Contact us via the chat on the platform or by email at it-support@rzilient.club.
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Please specify as much information as possible to qualify the nature of the repair: serial number of the equipment, description of the problem encountered and possibly a photo of the breakage.
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π Rzilient provides you with a repairer's quote
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Within a few days, you will receive an estimate of the repair cost from our repair partners. This is subject to a physical audit.
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You receive the details via the ticket opened with support.
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If you accept this quote, we coordinate the shipment for repair to the repair partner, usually via a Chronopost return slip in France or UPS in Europe. Once the equipment is received by the repairer, the repairer inspects the equipment and proceeds with the repair.
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If necessary, the repairer will send you a corrected estimate after the physical audit subject to approval before proceeding with the repair.
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ππ Check out our repair guide which includes the different steps:
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- Loan of equipment if included in your subscription
- Shipment of your defective equipment to a partner repairer
- The repairer's diagnosis to assess the cost of repair
- Acceptance or refusal of the repair estimate
- Receiving your equipment and returning it on loan
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β οΈ If rzilient has loaned you equipment for the duration of the repair, you are required to return it within 5 days of receiving your equipment. Beyond this period, late penalties payable by your company will apply.
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