I have a hardware problem

What is the procedure for repairing broken or malfunctioning equipment?

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🎫 Report the incident to rzilient IT support

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Contact us via the chat on the platform or by email at it-support@rzilient.club.

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Please specify as much information as possible to qualify the nature of the repair: serial number of the equipment, description of the problem encountered and possibly a photo of the breakage.

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πŸ“ƒ Rzilient provides you with a repairer's quote

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Within a few days, you will receive an estimate of the repair cost from our repair partners. This is subject to a physical audit.

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You receive the details via the ticket opened with support.

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If you accept this quote, we coordinate the shipment for repair to the repair partner, usually via a Chronopost return slip in France or UPS in Europe. Once the equipment is received by the repairer, the repairer inspects the equipment and proceeds with the repair.

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If necessary, the repairer will send you a corrected estimate after the physical audit subject to approval before proceeding with the repair.

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πŸ““πŸ”— Check out our repair guide which includes the different steps:

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  1. Loan of equipment if included in your subscription
  2. Shipment of your defective equipment to a partner repairer
  3. The repairer's diagnosis to assess the cost of repair
  4. Acceptance or refusal of the repair estimate
  5. Receiving your equipment and returning it on loan

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⚠️ If rzilient has loaned you equipment for the duration of the repair, you are required to return it within 5 days of receiving your equipment. Beyond this period, late penalties payable by your company will apply.

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