Once you have contacted IT support via the platform chat for a repair need, here are the steps to follow(detailed procedure link):

‍

‍

1. Loan of equipment if included in your subscription
2. Shipment of your defective equipment to a partner repairer
3. The repairer's diagnosis to assess the cost of repair
4. Acceptance or refusal of the repair estimate
5. Receiving your equipment and returning it on loan

‍

⚠️ If Rzilient has loaned you equipment for the duration of the repair, you must return it within 5 days of receiving your equipment. If you fail to return the equipment within this period, your company will be liable for late payment penalties.

‍