I have a hardware problem

What precautions should I take when returning a computer?

Starter
|
Essential
|
Scale
|
User
Admin

When you return your computer, whether it's for renewal, repair or offboarding, we invite you to make an external backup of your data and to log out of your accounts and user sessions.

This will avoid blocking the computer and making it unusable.

The procedure for logging out of an iCloud account for MacBooks users is detailed below.

🔗 Click here for English version