From the "Fleet" tab, you have access to several data:

• The make, model, serial number and processor of the device

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• The employee to whom the device is assigned and his department

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• Whether the equipment is enrolled in the MDM or not:

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1. Active: registered and active
2. Enrolled: registered (becomes active after several synchronizations)
3. Deleted: deleted from the MDM
4. Unmanaged: device that is no longer managed by the MDM (after a deletion for example)
5. Unknown: device not recognized by the MDM as a computer/phone
6. Pending : action in progress in the MDM on the device

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To perform different actions remotely, click on the three command buttons:

• Request help: the chat window to contact our IT support will open with the device information pre-filled

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• Lock the device: This means that it will remain enrolled in the MDM, but a password issued by Rzilient upon request by the manager will unlock it

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• Restart the device remotely  

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• Delete data from the device: you will wipe the computer, which will then have to be enrolled in the MDM again once it has been assigned to another employee.

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• Obtain a price for the trade-in: we will provide you with an estimate of the trade-in price

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• Remove the device from the fleet: the computer will be de-registered from the MDM, and it will be impossible to take any remote action for security reasons, unless the employee keeps the computer when he leaves, for example

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⚠️ To perform a remote action, the device in question must be enrolled in the MDM.

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The actions that can be performed remotely on an MDM-enrolled device differ depending on the device model and MDM tool. For example, only device reset may be available and not user session lockout.

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If a feature is not available, please contact IT support from the chat.

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