Welcome 👋

How can we help you today?

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Subscription and billing

How do I access all my invoices?

My billing seems to be wrong. What should I do?

I want to change my billing information. How do I do that?

Order and delivery tracking

How do I know the status of my order?

My order has not yet arrived. What should I do?

I want to change some information in the delivery. How do I do it?

I have a hardware problem

How do I contact rzilient support?

What is the procedure for repairing broken or malfunctioning equipment?

What precautions should I take when returning a computer?

I have a software problem

I suspect a security breach. What should I do?

I can't access my session on my computer. What should I do?

A MacBook is locked and asks me for the password to an iCloud account. What should I do?

Fleet and user management

How to carry out the onboarding of a new employee?

How do you offboard an employee?

How to wipe an MDM-enrolled computer?

Purchase, renewal and resale of equipment

How to place a material order (admin)

How do I add a product to my favorites in the catalog?

How do you assign a specific material to an employee based on their department?

Platform use

How do I invite users to join the rzilient platform?

What are the differences between the roles on the platform?

I want to change the role of a collaborator on the platform. How do I do it?

MDM Enrollment

Why do I need to register my equipment on a remote control and security tool (MDM)?

I have a problem with my MDM. What should I do?

Is it possible to include an employee's personal computer in the MDM (BYOD)?