When an employee leaves your company, follow the offboarding procedure on the "Employees" page.

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🔗 Click here for English version

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If the employee who is about to leave your company is using a MacBook, make sure he or she has logged out of their iCloud account before returning the computer to avoid being locked out once they return to your stock (tutorial link).

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If you choose to wipe your equipment remotely, you must meet the following conditions for the request to be effective:

- The computer must be enrolled in the MDM;

- It must be switched on, plugged into the mains and connected to the Internet;

- The user session must be unlocked, especially if it's a MacBook whose hard disk is encrypted via FileVault.

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Please be patient: the reset request is not instantaneous, and you may have to wait a few moments. If the remote reset is still not launched after a long wait, make sure you have met the above conditions.

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After the reset, the computer will be :

- reset (factory setting)

- de-enrolled from MDM

- always inventoried on the platform and allocated to stock

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💡 You don't want to wipe & disenroll the equipment?

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Option 1: If you use an MDM other than Miradore or no MDM at all

Simply go to the Employees page, check the box for the employee concerned, then click on the "Remove" button.

Any equipment assigned will then be returned to stock without resetting, and the employee in question will no longer be part of your employee list.

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Option 2: If you use Miradore MDM

In this case, you can use a workaround: 🔗 tutorial link EN 🇫🇷 / EN 🇬🇧

Go to the Employees page, click on the number of pieces of equipment assigned to an employee you are about to offboard. In the equipment drop-down menu, select the stock account or another employee. You can then follow the offboarding process above.

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⚠️ For safety reasons, however, we recommend that you always wipe your equipment before it changes ownership.

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