When an employee leaves your company, follow the offboarding procedure on the "Employees" page.

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🔗 Click here for English version

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If the employee who is about to leave your company is using a MacBook, make sure he or she has logged out of their iCloud account before returning the computer to avoid being locked out once they return to your stock (tutorial link).

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If you choose to reset your equipment remotely, you must meet the following conditions for the request to be effective:

- The computer must be enrolled in the MDM;

- It must be switched on, plugged into the mains and connected to the Internet;

- The user session must be unlocked, especially if it's a MacBook whose hard disk is encrypted via FileVault.

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Please be patient: the reset request is not instantaneous, and you may have to wait a few moments. If the remote reset is still not launched after a long wait, make sure you have met the above conditions.

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After the reset, the computer will be :

- reset (factory setting)

- de-enrolled from MDM

- always inventoried on the platform and allocated to stock

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