Order and delivery tracking

My order has not yet arrived. What should I do?

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Our average delivery time after ordering is 10 days.

If your package is noted as being delivered, we invite you to wait a few hours before informing us to avoid tracking errors.

To find out how to access your shipping information, see the question How do I find out the status of my order?

If you still have questions or if your order has not arrived after this time, you can ask our support for clarification:

💬 Via chat on the platform

✉️ By mail : it-support@rzilient.club

In case of emergency, we invite you to contact your dedicated Customer Success Manager or Account Manager.