IT Support

Attentive & responsive support

Offer your employees an exceptional IT experience thanks to our dedicated team of experts, ready to listen to your needs wherever you are.

Our specialities

Our team of experts at your service

Always accompanied by our attentive and available experts, your users benefit from reliable, personalized answers tailored to their specific context.

Remotely or on-site, we provide comprehensive support for smooth, secure, delegated management of your IT assets.

Your tools

IT support integrated into your tools

Management of structured employee requests from your existing means of communication: Slack, Teams, Chat, Jira, Mail... with reports and histories for management.

Provide a unified, efficient experience for your employees, boosting productivity across all teams.

Your AI consultant

Your assistant available 24/7

An intelligent tool that centralizes all the information and resources you and your IT assets need.

Equipment, software, services: get fast, precise and detailed answers to facilitate your recurring tasks and support your decisions.

Your equipment

Simplified warranty management

Managing manufacturer warranties becomes smooth and hassle-free, from initial registration to claims management. Every step is simplified to ensure compliance and transparent follow-up.

Even out of warranty, we provide detailed estimates and free expert advice for repairs, optimizing the life of your equipment.

Delegate the management of all your IT tickets

FAQs

Find the answers to your most frequently asked questions. Still not sure? Talk to one of our experts!

What is rzilient's integrated IT support?

Our IT support integrates directly with your existing tools such as Slack, Teams, Chat, Jira, and Mail, enabling structured management of your employees' requests. This includes detailed reporting and a full history for management, ensuring a seamless and efficient experience.

Is rzilient support available worldwide?

Absolutely, our IT support is accessible from anywhere in the world, whether you work in the office or from home. We make sure that IT support and logistics are always close at hand, wherever you are.

How does Rzilient manage the logistics of repair work?

We take care of all the logistics involved. Our experts take care of reconfiguring the devices during repair work, and deliver them ready for use.

How can rzilient improve the productivity of my teams?

rzilient offers a unified experience that simplifies IT interactions, reduces interruptions and optimizes response times. This increased efficiency enables your teams to focus on their core missions, boosting overall productivity.