I have a software problem

A MacBook is locked and asks me for the password to an iCloud account. What should I do?

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Admin

Ideally, employees should do this while they still have the computer in their hands.

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Case 1. Ask the employee to log off while the computer is still in his possession

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πŸ”— Click here for English version

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If he has already returned the computer, he can be asked to perform the following operation remotely.

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Case 2. Ask the employee to disable the remote "Locate" option via iCloud

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πŸ”— Click here for English version

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If this doesn't work, or the person isn't available, then you'll need to contact Apple.

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Case 3. As a last resort, ask Apple for assistance

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Formulate a support request to Apple by clicking on this link.
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You must be the owner of the device. Proof of purchase is required, and must include serial number, IMEI or MEID.

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πŸ”— Click here for English version

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