I have a software problem

A MacBook is locked and asks me for the password to an iCloud account. What should I do?

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Admin

Ideally, employees should do this while they still have the computer in their hands.

Case 1. Ask the employee to log off while the computer is still in his possession

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If he has already returned the computer, he can be asked to perform the following operation remotely.

Case 2. Ask the employee to disable the remote "Locate" option via iCloud

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If this doesn't work, or the person isn't available, then you'll need to contact Apple.

Case 3. As a last resort, ask Apple for assistance

Formulate a support request to Apple by clicking on this link.

You must be the owner of the device. Proof of purchase is required, and must include serial number, IMEI or MEID.

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