How can we help you today?
Contact one of the Rzilient platform administrators quickly to report the security incident.
For any changes to your billing information, please contact finance@rzilient.club.
For any support request on your equipment, please contact our IT experts from the platform chat.
Notify BNP Paribas of the loss as soon as possible and ‍file a complaint within 48 hours of the loss.
If the desired keyboard language is not available, it is possible to add the information in the comments of your shopping cart.
Follow our checklist to solve the problem of slowness on your computer.
If you suspect a billing error, please contact finance@rzilient.club.
If the computer is on your premises and in your possession, skip the delivery details‍ step when you want to reassign it.
By default, a synchronization between the Mobile Device Management (MDM) solution and the Rzilient platform is done automatically every night.
Generally, we speak of leasing for long term contracts, and renting for shorter term contracts.
Thanks to our in-house developed telemetry agent, we can report on the health of your computer's battery, RAM, storage and graphics card.
If you have any questions about your MDM connection, please contact our IT experts in the platform chat.
Our average delivery time after ordering is 10 days. If you still have questions or if your order has not arrived after this time, you can ask our support for more information.
If you wish to add a software to your computer, please make the request to our IT department from the platform chat.
Visit the Orders page on your rzilient platform to find a list of your leasing contracts.
It all depends on what you want to do with the equipment in question: wipe it and/or keep it in your stock or not?
Once the user has placed the order, the administrator receives a notification to approve or reject the order.
It is possible to shift the date of an offboarding using an administrator account. To do this, simply go to the "Orders" tab, select the employee concerned and change the offboarding date.
If the computer requires repair prior to reconditioning, it will not be eligible for repurchase.
To change any delivery information (recipient, address, date, etc.), please contact support.
Adding your workplaces and departments will save you time in your iT management
We invite you to contact our IT support via the chat on the platform, by phone or by email at it-support@rzilient.club‍
Find out how to view your order history on the Rzilient platform below.
If you wish to renew your fleet and part with several pieces of equipment at the same time, please fill in our template and return it to us.
To change the role of one of your employees on the platform, start by clicking on "Employees".
For all orders for computers, telephones or tablets, the invoice is issued on receipt of the equipment.
We recommend that you reinstall your previous operating system (OS).
For any support request on your equipment, contact our IT support via the platform chat.
To export your fleet, click on the "Fleet" menu on the platform.
You can easily order computer equipment from your user area on Rzilient.