How can we help you today?
Contact one of the Rzilient platform administrators quickly to report the security incident.
For any changes to your billing information, please contact finance@rzilient.club.
For any support request on your equipment, please contact our IT experts from the platform chat.
Notify BNP Paribas of the loss as soon as possible and ‍file a complaint within 48 hours of the loss.
If the desired keyboard language is not available, it is possible to add the information in the comments of your shopping cart.
If you suspect a billing error, please contact finance@rzilient.club.
Follow our checklist to solve the problem of slowness on your computer.
If the computer is on your premises and in your possession, skip the delivery details‍ step when you want to reassign it.
By default, a synchronization between the Mobile Device Management (MDM) solution and the Rzilient platform is done automatically every night.
Generally, we speak of leasing for long term contracts, and renting for shorter term contracts.
Visit the Orders page on your rzilient platform to find a list of your leasing contracts.
If you wish to add a software to your computer, please make the request to our IT department from the platform chat.
If you have any questions about your MDM connection, please contact our IT experts in the platform chat.
Our average delivery time after ordering is 10 days. If you still have questions or if your order has not arrived after this time, you can ask our support for more information.
Once the user has placed the order, the administrator receives a notification to approve or reject the order.
It all depends on what you want to do with the equipment in question: wipe it and/or keep it in your stock or not?
It is possible to shift the date of an offboarding using an administrator account. To do this, simply go to the "Orders" tab, select the employee concerned and change the offboarding date.
Adding your workplaces and departments will save you time in your iT management
If the computer requires repair prior to reconditioning, it will not be eligible for repurchase.
To change any delivery information (recipient, address, date, etc.), please contact support.
We invite you to contact our IT support via the chat on the platform, by phone or by email at it-support@rzilient.club‍
Find out how to view your order history on the Rzilient platform below.
If you wish to renew your fleet and part with several pieces of equipment at the same time, please fill in our template and return it to us.
To change the role of one of your employees on the platform, start by clicking on "Employees".
For all orders for computers, telephones or tablets, the invoice is issued on receipt of the equipment.
In the side menu, click on "Catalogue".
You may wish to remove a piece of equipment from your fleet, for example if it is recycled following a breakdown, or if an employee buys it back when he or she leaves.
To export your fleet, click on the "Fleet" menu on the platform.
When ordering equipment, several statuses can appear. Discover them!
Our cost savings simulation tool provides insight into the estimated hours spent on IT-related tasks to support your organization.