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If the order has already been approved by the manager, it cannot be cancelled from his administrator account.
If your order does not appear on the platform in "Orders", it means that it has not been confirmed by your manager.
If available, the order tracking link can be found on the Orders page.
The screens are only available for purchase on our platform.
When ordering equipment, several statuses can appear. Discover them!
You can easily order computer equipment from your user area on Rzilient.
In the side menu, click on "Catalogue".
Find out how to view your order history on the Rzilient platform below.
Once the user has placed the order, the administrator receives a notification to approve or reject the order.
Our average delivery time after ordering is 10 days. If you still have questions or if your order has not arrived after this time, you can ask our support for more information.
Free delivery for all orders over €1,000 excluding VAT.
Once an onboarding or an order is approved, it is still not possible to modify or cancel it from the platform.
For all orders for computers, telephones or tablets, the invoice is issued on receipt of the equipment.
For all orders, there is a 10 calendar day delay between the onboarding request and the delivery date.
Our usual lead times are 10 working days between the order on the platform and the delivery date.
For the moment, our platform allows us to assign a single delivery site to employees.
Your invoices related to your orders are accessible directly on our platform, via the My Orders tab 👉 Invoices.
If your employees have the possibility to order on the platform, you can assign them specific material according to the department they are attached to. Only this material selected by you will be available when they place their order.
On the Orders page, you'll find details of the offboarding carried out.
We can deliver worldwide thanks to our suppliers in Europe and the United States.
To change any delivery information (recipient, address, date, etc.), please contact support.
Our platform uses a solution that uses Google Maps to find delivery addresses.
Visit the Orders page on your rzilient platform to find a list of your leasing contracts.
Two roles can be assigned on the platform: administrator and employee.
Your dedicated Customer Success Manager is your privileged contact to guide you in the use of the platform, to follow your company's IT projects or your orders.
Generally, we speak of leasing for long term contracts, and renting for shorter term contracts.
The platform allows you to request a remote reset of a computer enrolled in the MDM, provided it is switched on, connected to the Internet, plugged into a power outlet, and the user session is unlocked.
To manage your IT assets, you must first add your employees to the platform. Find out how.
Adding your workplaces and departments will save you time in your iT management
With leasing, you can pass your iT costs on to OPEX, save on residual value and gain flexibility.