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If the order has already been approved by the manager, it cannot be cancelled from his administrator account.
If your order does not appear on the platform in "Orders", it means that it has not been confirmed by your manager.
Two roles can be assigned on the platform: administrator and employee.
If available, the order tracking link can be found on the Orders page.
The screens are only available for purchase on our platform.
You can easily order computer equipment from your user area on Rzilient.
In the side menu, click on "Catalogue".
When ordering equipment, several statuses can appear. Discover them!
Find out how to view your order history on the Rzilient platform below.
Once the user has placed the order, the administrator receives a notification to approve or reject the order.
Our average delivery time after ordering is 10 days. If you still have questions or if your order has not arrived after this time, you can ask our support for more information.
Once an onboarding or an order is approved, it is still not possible to modify or cancel it from the platform.
For all orders for computers, telephones or tablets, the invoice is issued on receipt of the equipment.
Free delivery for all orders over €1,000 excluding VAT.
For the moment, our platform allows us to assign a single delivery site to employees.
Your invoices related to your orders are accessible directly on our platform, via the My Orders tab 👉 Invoices.
If your employees have the possibility to order on the platform, you can assign them specific material according to the department they are attached to. Only this material selected by you will be available when they place their order.
On the Orders page, you'll find details of the offboarding carried out.
We can deliver worldwide thanks to our suppliers in Europe and the United States.
To change any delivery information (recipient, address, date, etc.), please contact support.
Our platform uses a solution that uses Google Maps to find delivery addresses.
Know who to contact between your account manager and rzilient support.
Visit the Orders page on your rzilient platform to find a list of your leasing contracts.
When an employee's contract changes, or when a computer is recovered from a non-offboarded employee, the computer is automatically reset to the date of the employee's offboarding. Find out how to cancel this reset.
In the Employees page, on the line of the future employee, in the "Equipment" column, click on "Add" and choose a computer from your stock or order a new one.
To add an employee to the platform and assign equipment, go to the Employees page and click on "Add employee".
The platform allows you to request a remote reset of a computer enrolled in the MDM, provided it is switched on, connected to the Internet, plugged into a power outlet, and the user session is unlocked.
For any support request, please contact our experts via the platform chat or by e-mail at it-support@rzilient.club.
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