Purchase, renewal and resale of equipment

What do the different order statuses mean?

Starter
|
Essential
|
Scale
|
Admin
|

When ordering equipment, several statuses can appear:

  • Draft: unfinished order
  • Confirmed: order finalized by a user, awaiting approval by an administrator
  • Approved: order completed or approved by an administrator, currently being processed
  • Rejected: command rejected by an admin
  • In progress: order being prepared for shipment
  • Shipping: order in progress
  • Delivered: order delivered
  • Paid: paid order
  • Cancelled: cancelled order
  • Completed: order finalized (delivered and paid)
  • Incident: Problem on the order

Submit your question!

We will respond as soon as possible - and will populate this help center to answer your frequently asked questions.