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My computer is slow. What can I do?

Follow our checklist to solve the problem of slowness on your computer.

Why hasn't a remote action or security policy been deployed on a PC?

Only Windows Pro PCs allow remote deployment of security policies via MDM.

Why do I need to register my equipment on a remote control and security tool (MDM)?

Rzilient works with several remote control tools called MDM (Mobile Device Management).

I would like to install a new software. How do I do it?

If you wish to add a software to your computer, please make the request to our IT department from the platform chat.

I can't access my computer session. What should I do?

We invite you to contact our IT support via the chat on the platform, by phone or by email at it-support@rzilient.club‍

I can't access my session on my computer. What should I do?

For any support request on your equipment, contact our IT support via the platform chat.

I suspect a security breach. What should I do?

Contact one of the Rzilient platform administrators quickly to report the security incident.

Remote installation of Bitdefender antivirus did not work. Why didn't it work?

Installation may have failed if your computer already had an antivirus installed, as a single computer can only have one antivirus installed at a time.

After an update, my Mac stops working. What should I do?

We recommend that you reinstall your previous operating system (OS).

Slow computers: how to optimize RAM consumption on Google Chrome?

Extensive use of Google Chrome is often the cause of slow computer performance. Here's how to remedy the situation.

How do I manually wipe a computer that has not been enrolled in the MDM?

MDM enrolment enables you to wipe a computer remotely. If the computer is not enrolled, it can of course be reset manually.