How can we help you today?
On the Fleet page, a tag system lets you organize and classify your IT equipment.
You can easily order computer equipment from your user area on Rzilient.
In the side menu, click on "Catalogue".
If you wish to renew your fleet and part with several pieces of equipment at the same time, please fill in our template and return it to us.
If the computer requires repair prior to reconditioning, it will not be eligible for repurchase.
If your employees have the possibility to order on the platform, you can assign them specific material according to the department they are attached to. Only this material selected by you will be available when they place their order.
Depending on your subscription, the loan of equipment is included while your faulty equipment is being repaired.
If you wish to stop, you must send a registered letter to BNP Paribas 3 months before the end date of the leasing contract.
In case of need of repair, it is necessary to contact our IT support via the platform's chat.
Generally, we speak of leasing for long term contracts, and renting for shorter term contracts.
Make an external backup of your data and log out of your accounts and user sessions.
The elements taken into account by the insurance are: deterioration, accidental destruction or theft of the insured material, breakage and oxidation.
For any support request, please contact our IT experts from the platform chat.
For any support request on your equipment, please contact our IT experts from the platform chat.
Independent repairers offer more affordable quotes than authorized repairers, expanding your repair options.
You agree to pay rent to BNP Paribas each month under a leasing contract for a certain period. This allows you to use the computer equipment.
Visit the Orders page on your rzilient platform to find a list of your leasing contracts.
You may wish to remove a piece of equipment from your fleet, for example if it is recycled following a breakdown, or if an employee buys it back when he or she leaves.
For all orders for computers, telephones or tablets, the invoice is issued on receipt of the equipment.
For all orders, there is a 10 calendar day delay between the onboarding request and the delivery date.
Your dedicated Customer Success Manager is your privileged contact to guide you in the use of the platform, to follow your company's IT projects or your orders.
It is technically possible to enroll it in the MDM, in the same way as a work computer. However, the employee's consent is required.
Two roles can be assigned on the platform: administrator and employee.
Our usual lead times are 10 working days between the order on the platform and the delivery date.
Adding your workplaces and departments will save you time in your iT management
Follow our checklist to solve the problem of slowness on your computer.
Find out how to view your order history on the Rzilient platform below.
When ordering equipment, several statuses can appear. Discover them!
Our cost savings simulation tool provides insight into the estimated hours spent on IT-related tasks to support your organization.
To export your fleet, click on the "Fleet" menu on the platform.