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If you wish to renew your fleet and part with several pieces of equipment at the same time, please fill in our template and return it to us.
In the side menu, click on "Catalogue".
You can easily order computer equipment from your user area on Rzilient.
On the Fleet page, a tag system lets you organize and classify your IT equipment.
For any support request, please contact our experts via the platform chat or by e-mail at it-support@rzilient.club.
If the computer requires repair prior to reconditioning, it will not be eligible for repurchase.
Know who to contact between your account manager and rzilient support.
If your employees have the possibility to order on the platform, you can assign them specific material according to the department they are attached to. Only this material selected by you will be available when they place their order.
Report the incident to rzilient IT support, who will provide you with a repair estimate and possibly a loaner computer if this is included in your subscription.
If you wish to stop, you must send a registered letter to BNP Paribas 3 months before the end date of the leasing contract.
Generally, we speak of leasing for long term contracts, and renting for shorter term contracts.
Make an external backup of your data and log out of your accounts and user sessions.
Thanks to our in-house developed telemetry agent, we can report on the health of your computer's battery, RAM, storage and graphics card.
Independent repairers offer more affordable quotes than authorized repairers, expanding your repair options.
For any support request on your equipment, please contact our IT experts from the platform chat.
Two roles can be assigned on the platform: administrator and employee.
Visit the Orders page on your rzilient platform to find a list of your leasing contracts.
You may wish to remove a piece of equipment from your fleet, for example if it is recycled following a breakdown, or if an employee buys it back when he or she leaves.
For all orders for computers, telephones or tablets, the invoice is issued on receipt of the equipment.
It is technically possible to enroll it in the MDM, in the same way as a work computer. However, the employee's consent is required.
In the Employees page, on the line of the future employee, in the "Equipment" column, click on "Add" and choose a computer from your stock or order a new one.
Adding your workplaces and departments will save you time in your iT management
Follow our checklist to solve the problem of slowness on your computer.
Find out how to view your order history on the Rzilient platform below.
To export your fleet, click on the "Fleet" menu on the platform.
Notify BNP Paribas of the loss as soon as possible and file a complaint within 48 hours of the loss.
Our cost savings simulation tool provides insight into the estimated hours spent on IT-related tasks to support your organization.
When ordering equipment, several statuses can appear. Discover them!
Rzilient works with several remote control tools called MDM (Mobile Device Management).
To access it, go to the "Fleet" tab. By entering the serial number, you'll be able to consult the data sent by the telemetry agent to the computers in your fleet.