Our usual lead times are 10 working days between the order on the platform and the delivery date.

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This time frame takes into account the constraints in terms of procurement, pre-configuration and delivery of the equipment to the desired address.

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As the supply and delivery phases are carried out by suppliers and carriers, rzilient has no control over any delays on their part or any reasons beyond our control.

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That's why we invite you to anticipate your orders as far as possible, whether you're renewing or onboarding a newcomer.

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Please note that shipping (excluding Paris via same-day courier) takes up to 3 working days via Chronopost in France and UPS in Europe.

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Out-of-time emergencies will be handled on a best-effort basis.

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Your Customer Success Manager will be happy to help you build up a back-up or emergency stock, and anticipate future onboardings or equipment renewals.

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