Anticipate computer breakdowns with the rzilient platform

It's often difficult to troubleshoot your business computer hardware when you don't have a dedicated maintenance department. 💻

And yet, a solution exists, which not only allows you to troubleshoot your desktop computer, remotely, but even to anticipate some of the breakdowns that could occur!

A common problem: lack of in-house IT skills

Few French SMEs have a real monitoring of their IT assets

Many French VSEs and SMEs use IT tools on a daily basis. You are probably part of it, if you read this article 🙂

The computer has become, for a long time, the essential tool to communicate with your clients, to make presentations, to realize and follow your projects, to do your accounting, and many other things.

We quickly feel lost when our dear PC or Mac fails us, victim of a computer breakdown!

And yes, it happens that a computer crashes, and many French SMEs do not have the iT skills within their company to react quickly and efficiently.

Computer breakdowns: a major risk for your business

The risks of not anticipating the failure of your team's computers and hardware are numerous: loss of time and productivity, stress, customer dissatisfaction (in the event of a project delay), even loss of revenue...

Given the importance of the IT tool for your company, it is therefore very important to have a troubleshooting solution.

For that, 3 criteria must guide your choice, as regards the qualities of the solution:

• speed,
• efficiency,
• and anticipation.

The tool we've implemented checks all 3 of these criteria, so that's good timing! 🚀

Discover the iT Room, the IT fleet optimization companion

At Rzilient, we are working on a tool: theiT Room, a future feature on our platform.

The iT Room: as if you had an in-house computer troubleshooting expert

The way our tool works is simple: thanks to our application, we will remotely retrieve data from our customers' devices in real time.

We analyze and work on this raw data, in order to extract useful information to anticipate and carry out computer troubleshooting operations.

And with the iT Room, you hardly have to do anything, because we install our application via your MDM, and do the monitoring work of your computer park for you.

As a customer, you can also create rules in the tool, specific to you and your needs.

An example of a rule? Battery monitoring, in order to set a triggering threshold (% of battery health) generating a maintenance or replacement operation.

These rules can trigger alerts, in order to anticipate preventive maintenance operations.

The result is great: you can spot the breakdown before it happens. Your employee is therefore not under any stress!

These alerts will keep you from being digitally wasteful and allow you to get into an even greener iT process. 🌱

Here are the main elements of your computers that we can monitor the status of, and for which we can anticipate a problem:

• Battery,
• CPU,
• RAM,
• Hard disk space used.

We also calculate the number of days since the last connection to a computer network, and will integrate other metrics to this existing list.

Examples of computer failures or problems supported

The iT Room detects the date of last connection to a computer network.

Why is it interesting to know that a computer has not been connected to a network for several months?

This allows your office manager to allocate these machines to newcomers, or to value them and at the same time free up cash!

The tool also detects when a computer is slow. 🔍

This allows you to replace this computer with another machine from your stock, or to propose an exchange with another collaborator, who would have less need for a fast machine for his work.

In fact, thanks to the iT Room, we end up knowing the type of use of the collaborators and we can optimize the necessary RAM for each one, according to its use.

We can also analyze a malfunction remotely, but also make a diagnosis on how the computer is used to optimize it.

The iT Room is looking for partners!

For a small or medium-sized company that does not have a very advanced iT skill, the iT Room represents a real outsourcing of the monitoring of the computer equipment, allowing to identify optimizations and prevent breakdowns.

Please note that the feature is still under development and deployment. We are looking for partners who would like to work with us to finalize this feature!

Our ultimate goal is to interface iT Room to a network of professional partners, using APIs, in order to trigger maintenance operations or equipment replacement.

For example, when the battery of one of our customers is below 65%, its replacement would be proposed to the customer directly in our tool, with a budget proposal and a list of partners who can take care of the battery replacement operation. 🪫

These alerts would make it possible to make quantified recommendations to the IT asset manager. You could then know how much it costs in the long term and gather personalized information to optimize your IT management in a green and sustainable way.

In the future, we want to extend our solution to proactive troubleshooting that will allow you to revalue your inventory and avoid having, for example, inactive machines. The iT Room will advise you according to your own rules and settings that you want to add.

If you are interested, please let us know 😊

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