5 key tips to optimize your IT processes!

Discover our 5 tips to optimize your IT processes!

Automating everything that is repetitive or does not really require human involvement is the goal of IT process automation.

What do we actually automate?

• In other words, specific and well-defined actions.
• Either a complete workflow (a succession of ordered tasks).

The result is spectacular in its efficiency: the IT expert can simply launch the process with the click of a button... and wait for the work to be completed.

But how can you approach the optimization of your IT processes, especially through their automation?

You'll find out with the help of our 5 tips. 😄

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Tip #1: Use SaaS software

The first thing to do to manage your IT processes efficiently is to have a centralized solution that is flexible and adaptable to your needs.

For this, there is nothing like a SaaS software, which - by definition - will evolve with the needs of your company.

With SaaS IT process management software, you get:

• the benefits of the cloud,
• competitive rates,
• and above all a strong scalability.

According to an analysis by Gartner, in 2020, only 10% of companies were using AI (artificial intelligence) as part of their internal IT processes. By 2025, this proportion will have increased to 50%!

Tip #2: Make automatic backups

One of the most time-consuming, but also most important, tasks in managing your iT is backing up your business data.

You can't afford to lose your business contracts, accounting documents, or all the files related to projects done for your clients. 📄💻

It is therefore necessary to back them up and protect them from cyberattacks, but also from bugs or computer failures of the media on which you store them.

This IT process can be automated, thanks to the right IT tools, think about it!

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Tip #3: Set up a product catalog

With an IT process management platform, you can easily track :

• the computers in your computer park, 💻
• Mobile devices (smartphones, tablets), 📱
• peripherals (printers, scanners, etc.),
• the applications and software used.

But the best part is that you can track the efficiency and health of your entire IT fleet with one centralized tool that gives you access to all machines with just a few clicks.

Setting up such a catalog of your IT tools is essential to save time and gain in reactivity during interventions on your employees' machines.

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Tip #4: Manage workflows well

Among the most time-consuming processes to manage are onboarding and offboarding.

Onboarding is fundamental to welcoming your new employees and integrating them in an optimal way, so as to motivate them as soon as they arrive.

Offboarding, i.e. managing the departure of an employee, is very important to secure your company's data and to manage the fixed costs of your iT equipment.

Other workflows can be automated, such as :

• the installation of safety patches throughout the park,
• Automation of data processing tasks related to your CRM or ERP,
• management of your IT support responses (support ticket system).

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Tip #5: Invest in employee motivation

Solutions exist today to save a lot of time and money on the management of internal IT processes in your company.

Your employees in charge of IT do not like to perform these tasks, which are often repetitive and time-consuming.

Giving them a solution to process these tasks quickly and automatically boosts their productivity, because they can allocate the time saved to higher value-added tasks. A good investment in short!

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