Zenika's CIO chooses Rzilient to manage the IT of 600 international employees
Benefit from effective IT support
Discover our all-in-one solution
Zenika in a nutshell:
- Activity: IT consulting firm (ESN).
- Effective: 600 employees.
- Implantation: Multi-sites France (Nantes, Niort, Toulouse...) and International (Singapore, Casablanca...).
- The IT team: 1 CIO (Pierre Nicoli) + 1 Support Technician. That is all.
- A loyal customer since: February 2023
Managing the IT of a 600-person company with only two pairs of arms seems like an impossible mission. Especially when the employees are demanding tech consultants divided between Niort and Singapore.
However, it is Pierre Nicoli's daily life. Her secret? He does not try to do everything himself.
Its strategy is based on three pillars: a clear internal policy, extensive automation, and partners who act as an extension of its team.
The challenge: Centralize the management of a decentralized structure
Zenika's strength lies in its territorial network and the autonomy granted to its agencies. However, for an IT department composed only of Pierre Nicoli and Hervé M, the support technician (in charge of preparing the positions and ticketing), this configuration requires absolute rigor.
Remote control via the Rzilient platform
Pierre's dilemma was as follows: how to leave autonomy to agencies (Nantes, Niort, Singapore...) without transforming the computer park into no-man's land?
The answer is in one word: Centralization.
The Rzilient platform acts as the unique cockpit of the IT department. It aggregates data and allows global surveillance without being intrusive. The secret lies in the automated sync between three bricks: the Rzilient platform, the MDM (Workspace One) and Zenika's HRIS.
Concretely, the platform acts as a bridge: it knows who is who (via the SIRH) and which machine is secure (via the MDM). This gives Pierre a vision in real time:
- Dynamic asset management: Assign or unassign equipment in one click. No more outdated Excel files.
- Controlled security: Automatic check of disk encryption and antivirus status.
- Remote actions: A stolen or lost computer? Pierre can lock the machine or erase sensitive data remotely (Remote Wipe) instantly.
Focus on Singapore: How to manage a fleet of 10,000 km away?
Managing an international fleet can quickly turn out to be a headache. At Zenika, it is a well-mastered subject. Through the platform, Pierre simply filters by “Entity: Singapore”.
- He instantly sees which employees are well enrolled.
- It checks the conformity of the local machines.
- He ensures that the security policy is applied as rigorously as in Paris.
Result: A centralized IT department that keeps control of security, while leaving the business to run locally.
Rilient support, the extension of the IT department
Let's be honest: when there are two people in 600, bandwidth is the scariest resource. Zenika does not see Rzilient as a simple supplier, but as an extension of its team.
For Pierre, Rzilient plays on two fronts:
- The “run”: We manage operations, logistics, user support. It frees the internal team from time-consuming tasks.
- Governance: We act as a sparring partner on strategic choices, the search for new service providers or the application of security policies.
Support is provided in two major areas:
Rzilient helps us day after day to provide a quality service, whether on purely operational topics or governance issues. All with attentive and flexible human support that adapts to the follow-up of our 600 employees.
It is this support that allows Zenika's IT team to remain focused on strategic projects while ensuring quality service.
Optimizing IT today, aiming for HR and Finance tomorrow with the Siit connection
At Zenika, there's a lot of talk on Slack. It's smooth, it's cool, but for tracking requests, it's hell. A Slack DM is not a ticket.
To structure all this without killing the culture of the moment, Zenika plugged in Siit.
Optimized IT ticket management
Currently, Siit is fully deployed for IT needs. It allows incidents and hardware requests to be processed directly from Slack. This reduces the ticketing burden on the IT technician and considerably improves their processing time.
The ambition: A one-stop shop for HR and Finance
The positive IT experience pushes Zenika to want to extend the use of Siit to other support functions. The objective is to also centralize HR requests (payroll tickets, integration via Lucca) and Finance (expense reports, travel) in order to unclog these services via a single interface.
The idea is to show that the tools put in place by the IT department can serve the overall performance of the company.
Save the Date Round Table — February 2026
Theme: Small team, 600 employees: How to scale IT & support functions?
Does the Zenika model appeal to you? Are you looking for ways to optimize your IT or HR management without multiplying recruitments?
In partnership with Siit & Zenika we are organizing an exclusive round table on Next February 3. We will discuss:
- The integration of IT, HR and Finance teams to break down silos.
- Automation tools to save time (Ticketing, MDM, Onboarding).
- Feedback on managing small teams in growing environments.
