rzilient x Siit: simplify IT & HR management and free your teams from time-consuming tasks

Do you find yourself wasting an inordinate amount of time solving routine IT problems, when your HR and IT teams could be concentrating on higher value-added projects? At rzilient, we know just how time-consuming these little day-to-day hassles can become, and how they can undermine your company's productivity.

Because we have chosen an integrated technological approach to automate and centralize these processes, we surround ourselves with partners who bring real added value to our services. It's only natural that we should integrate Siit to create an (even more) fluid and automated experience for your IT & HR processes. Find out how this integration can transform your IT requirements - and your teams' daily lives - in just a few clicks!

A hybrid approach combining platform and services

In IT management, two models coexist:

• Outsourcing, often perceived as a one-off service, enabling targeted intervention on incidents.
  
  
• Technology platforms, which offer continuous automation and operate on a subscription basis, guarantee proactive monitoring and management.

At rzilient, we have chosen not to oppose these approaches, but to combine them intelligently. The integration of Siit into our ecosystem is a perfect illustration of this logic:

     1. Siit automates and centralizes IT & HR requests for smoother management.
2. rzilient handles processing and outsourcing, guaranteeing a fast, efficient response to complex requests.

The result: immediate cost reduction and more efficient management, while freeing your teams from time-consuming tasks.

Integration for more efficient IT management

Managing IT requests shouldn't be a source of complications. Thanks to the integration between rzilient and Siit, your teams can centralize and automate ticket management directly from their usual communication tools (Slack, Teams, emails, etc.).

This solution eliminates the need to juggle multiple platforms:

• Streamline problem handling: no need to sift through dozens of emails, everything is in one place.
• Automate manual processes: tickets can be created and tracked at the click of a button, reducing the risk of errors.
• Continuous analysis: the interface provides a global view of activity and performance, enabling you to adjust your processes.

In a matter of seconds, your employees get the right response to their IT problems (connection problems, slowness, technical incidents...), and your IT teams save time by avoiding tedious manual management.

Your IT tickets solved... in one message

Thanks to the partnership between Siit and rzilient, you can now :

1. Open an IT ticket from your corporate messaging system: whether on Slack or Teams, your employees send a request as if they were chatting with a colleague.
2. Transfer the request in one click: the request is instantly converted into a ticket and forwarded to rzilient support.

Get the right solution: our IT support team will provide the most appropriate response (virus cleaning, connection problems, computer slowness, etc.).

By automating these steps, this integration saves considerable time, reduces the frustration associated with IT incidents, and improves request management thanks to centralized management and real-time tracking. 

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Want to free your HR & IT teams from time-consuming tickets?

Thanks to rzilient x Siit integration, say goodbye to administrative and technical red tape, and hello to proactive, centralized management of your IT requirements!

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