I have a hardware problem

Suggestion:

I want to have my equipment repaired. How can I do it?

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In case of need of repair, it is necessary to contact our IT support via the platform's chat.

Once the request is processed, your equipment will be picked up by a carrier and delivered to our partner repairer.

If your subscription indicates it, a generic configuration loaner equipment can be provided to you for the duration of the repair.

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We will respond as soon as possible - and will populate this help center to answer your frequently asked questions.