Simple tests should be carried out before asking the IT department to intervene:

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‍Ifit's a MacBook charger: You need to cross-test, i.e. test your charger on another MacBook with similar specs, and test another charger (with the same specs) on your computer. That way, you'll know whether the problem really comes from the charger or not.

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‍Ifit's a pc charger: You need to observe whether or not your pc is holding the charge and how quickly that charge empties. You should also observe the ventilation noise, and update the power drivers on the supplier's page to check for anomalies.

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N.B: Computers are often powered up, and this may be the cause of the charging failure. Always check the light on the shift key to see if there is power flowing through the computer or not.

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If all these tests fail, you'll need to contact the IT department either by e-mail: support@rzilient.club or in the chat room in your Rzilient customer area.

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