Trustpair, a world leader in transfer fraud prevention for large corporations, has experienced exponential growth. With operations in France and the United States, the company has doubled its workforce in two years, to 100 employees.
This rapid expansion has made automated IT management essential, in line with high cyber security standards. To support this growth, Trustpair chose rzilient to manage its IT infrastructure.
Maëva, People Ops Manager, Céline, VP People and Juliane, Business Operation Manager shared their experience via a video. Many thanks to them for their trust!
Choosing a trusted service provider
To meet their growing IT needs, Trustpair selected rzilient. Céline Gallon, VP People at Trustpair, points out that they were looking for a partner capable of providing personalized, efficient support, with a platform that would enable them to centralize, visualize and control their IT management.
On-site support
rzilient's personalized support includes regular on-site presence to respond directly and effectively to the needs of Trustpair employees. This regular contact greatly enhances the employee experience by providing constant, accessible IT support.
"Every month, an IT expert from rzilient visits our offices." - Céline Gallon, VP People
Setting up IT projects
Trustpair benefits from a dedicated CSM for the implementation of numerous IT projects, including fleet cybersecurity, automation of onboarding processes, and strategic management of their equipment leasing.
Better visibility for better decision-making
IT equipment control and traceability
One of Trustpair's main challenges was the lack of visibility over its IT inventory, leading to unnecessary expenditure and the risk of data leakage. Thanks to rzilient, Trustpair now has an accurate overview of its IT fleet, enabling it to know exactly who is using what equipment from where.
"Today, we're confident that we're making the best use of the computers we have in stock." - Céline Gallon, VP People
Control of licenses and user access
With over 50 tools in use, it was crucial to know who had access to what. The rzilient platform made it possible to sort out licenses, reducing costs by 15%.
"The majority of tools had at least one obsolete account."
Simplified management of leasing contracts
The management of leasing contracts was chaotic, with unidentified computers and poorly managed contract terminations leading to additional purchases. Thanks to rzilient's platform and support, Trustpair was able to centralize its contracts and renew them strategically.
An enhanced employee experience
Anticipated and optimal on/offboarding
Thanks to the integration of rzilient with their Hibob HRIS, Trustpair has automated its on/offboarding process. Information entered manually in the HRIS is transmitted directly to rzilient, enabling efficient anticipation of arrivals and departures.
"Before rzilient, IT onboarding took me 1h30. Now, the whole process is done in 10 minutes." - Maëva Pellet, People Ops Manager
Responsive IT support via Slack
Delegating IT support to rzilient has reduced stress for the HR/People team. Thanks to Slack integration, employees can submit their requests directly via their usual messaging system. Problems are automatically transformed into tickets for fast, efficient processing.
Remote IT control
In the event of computer theft, data is remotely erased via the platform. A device is immediately recommended or taken from stock and returned, avoiding any interruption for the employee. For a player with high cybersecurity standards like Trutspair, this functionality is essential.
