How has rzilient transformed Eskimoz's multi-site IT management?

Eskimoz is an international digital marketing agency specializing in SEO, SEA and content writing.

It currently employs 200 people in 6 countries: France, England, Spain, Germany, Italy and Morocco. With a growing team in several offices, IT management has become more complex, necessitating the implementation of a new IT strategy.

Jessica, HR Director at Eskimoz, is in charge of personnel administration, recruitment, payroll and training. She agreed to share her experience with the rzilient solution.

Time-consuming IT management

Before rzilient, IT management at Eskimoz represented a major challenge for the CTO, consuming his time and reducing his operational efficiency.

Inefficient onboarding management

Each onboarding took the CTO more than two hours just to configure the computers, making the process particularly time-consuming.

Incessant IT requests

At Eskimoz, IT support requests were a daily occurrence, accumulating rapidly. This constantly interrupted the CTO's work, slowing down his efficiency.

Complex international IT management

Managing IT equipment abroad also became a real challenge. Computers had to be configured in France before being sent to other offices, making the process time-consuming, costly and error-prone.

This mode of operation was no longer suited to Eskimoz's multi-site organization, and was becoming an obstacle to its growth. It therefore became necessary to find a partner capable of operating internationally.
We help you manage your multisite presence

Support with rzilient

That's when Eskimoz naturally turned to a service provider capable of implementing an IT strategy tailored to its needs.

Time-saving for the CTO

With rzilient's IT support, Julien, the current CTO, was able to delegate all IT support and concentrate on his strategic missions.

rzilient has made our lives easier by lightening our workload and freeing up time for our CTO.

Our platform also enabled Eskimoz to track the allocation of computers thanks to a centralized view and automatically updated data.

Previously, IT fleet tracking was done manually via an Excel file, leading to the risk of errors and synchronization. Today, with the rzilient platform connected to their MDM, data is instantly updated, eliminating any risk of error.

Automated IT on & offboarding from A to Z

Jessica, HR Director at Eskimoz, now manages the entire onboarding process, for both HR and IT.

With rzilient, this process has become faster and more precise, improving the employee experience. Our solution enables People profiles like Jessica to take on IT issues that are outside their area of expertise, without adding to their workload.

As soon as a new person arrives, we register them directly on the rzilient platform in 3 clicks and put them in contact with support.

Find out how we can help you simplify your on & offboarding processes.

Easy data synchronization

Thanks to Microsoft's Intune MDM, configured with AutoPilot and connected to the rzilient platform, Eskimoz was able to secure its IT fleet quickly and easily. But they also simplified their on & offboardings and managed their computers remotely.

Synchronization has been a real time-saver, as a computer no longer needs to go back to the Eskimoz main office to be configured. As soon as it is received by the employee, it is automatically configured and secured with the policies defined by Eskimoz, with no action required.

MDM allows us to synchronize all our data simply and securely.

Future projects with rzilient

Eskimoz is now looking to further strengthen the compliance and security of its IT fleet.

Next actions include RGPD compliance, obtaining ISO 27001 certification, and systems migration.

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